Quality Management

The Quality Management Module is a comprehensive tool that focuses on providing a company with the ability to document and develop an action plan for follow-up on grievances, incidents reporting and issues relating to an organization, a program, a follow-up compliance. The many powerful features of this module will provide a company with valuable information for daily business functions.

Administrative Benefits:

• Develop user defined tables:
  • Status codes
  • Priority codes
  • Staff
  • Category
• Receive automated notifications by email
• Perform advanced searches for specific incidents
• Assign incidents by:
  • Individual staff
  • Supervisor follow-up
  • Client
  • Provider
  • Cost Center
• Track individual status for external internal review
• Monitor resolutions
• Standard online reports

Clinical Benefits:

• Assign to staff
• Performs staff follow-up
• Develop quality measures
• Monitor completion dates
• Track incidents:
  • Updates
  • Multiple follow-ups
• Group incidents
• Multilevel documentation
• Monitor follow-up dates
• Develop action plans

Reimbursement Benefits:

• Track staff productivity
• Record client insurance information