Services

Management Consulting

Management Consulting Services are designed to assist organizations to re-engineer their internal processes and to help address the difficult process of restructuring to best use information technology.

Implementation

Implementation Services are delivered utilizing proven implementation methodologies, self-paced or fast-track, specializing in electronic health record strategic initiatives. Our approach is to work directly with organizations to convert strategy into action that facilitates a successful Pro-Filer™ implementation.

Project Management

Project Management services are designed to assist organizations in managing the comprehensive process of a software implementation and subsequently enhance the opportunity for a successful outcome.

Support & Technical Services

Software & Technical Support Services are offered 24 hours, 7 days a week. Support is available by telephone, email, direct CPU connection and our Customer Support web site. To ensure that all requests for support have adequate follow-up and subsequent communication with the customer, UNI/CARE has implemented an internal monitoring system. Every customer request for support and the identified resolution is logged into a support system.

A customer web site is enabled with a secure login allowing access to a wide variety of information. The web site is developed to serve as an information forum for our customers, and offers sections for frequently asked questions, software downloads, information updates, application reports, a knowledge base, a discussion board, the National Users' Group, and a customized section for each customer allowing for specialized communications.